Support & Help

Last updated: September 7, 2026

Need a hand? We're here to help with buying, selling, listings, orders, payments, and account questions on FF&E Marketplace.

Contact us

Common help topics

  • Buying & selling — browse or search items, message the other party, make an offer, and check out securely.
  • Posting an item — tap Post an item, add photos, a title, price, condition and your ZIP code, then publish.
  • Orders & shipping — track purchases and sales from the Orders page.
  • Messages — chat with buyers and sellers from the Messages page.

Safety & reporting

We want everyone to feel safe. If you see something that shouldn't be here:

  • Report a message — in any conversation, tap Report on the message. It is sent to our moderators for review.
  • Block a user — open the conversation and tap Block user. They can no longer message you, and you won't be able to message them. You can unblock at any time.
  • We review reports and take action (including removing content and suspending accounts) within 24 hours where required.
  • For urgent safety concerns, email snapziemail@gmail.com.

Your account

  • Update your profile — go to your profile from the account menu.
  • Delete your account — open your profile, scroll to the Danger zone, and choose Delete my account. This removes your personal information and closes your account. This action cannot be undone.

Policies